Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("you," "User," or "Customer") and CleanPro ("CleanPro," "we," "us," or "our") governing your access to and use of the CleanPro software platform, website at usecleanpro.io, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services. If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

The Services are intended for users located in the United States. We do not target or offer the Services to users outside the United States.

2. The Services

CleanPro provides a software platform for residential cleaning businesses to manage scheduling, invoicing, customer records, and customer communications. The Services are provided on an "as is" and "as available" basis.

Beta status. The Services are currently offered on a beta basis. This means the Services are under active development, may contain errors or interruptions, and features may change, be added, or be removed at any time. We make no guarantee regarding the availability, reliability, or continued operation of any beta feature.

3. Accounts and Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. You are responsible for:

• Providing accurate and complete registration information;
• Maintaining the security and confidentiality of your account credentials;
• All activity that occurs under your account.

You must notify us promptly at support@usecleanpro.io of any unauthorized use of your account. We are not liable for any loss arising from unauthorized use of your account that results from your failure to safeguard your credentials.

4. Subscriptions, Billing, and Auto-Renewal

Subscription model. The Services are offered on a month-to-month subscription basis unless otherwise stated at signup. The applicable subscription fee and any free trial period will be specified at the time of signup or on our pricing page.

Free trial. Your subscription may include a free trial period, the length of which will be specified at the time of signup. At the end of the free trial, unless you cancel, your subscription will convert to a paid subscription and your designated payment method will be charged the applicable fee.

Auto-renewal. Paid subscriptions automatically renew at the end of each billing period until cancelled. By subscribing, you authorize us to charge your payment method on a recurring basis for each renewal period until you cancel.

Cancellation. You may cancel your subscription at any time through your account settings or by contacting support@usecleanpro.io. Cancellation stops future billing; it does not retroactively refund the current billing period.

Payment processing. Payments are processed by third-party payment processors (such as Stripe). Your use of payment features is subject to the applicable processor's terms. We do not store full payment card details.

5. Refunds

No refunds. Except where required by applicable law, all fees are non-refundable. Because the Services are offered on a month-to-month basis and may be cancelled at any time to stop future charges, we do not provide refunds or credits for partial billing periods, unused time, or the current billing period. We may, in our sole discretion, choose to issue a refund in individual cases, but doing so does not obligate us to provide refunds in any other case.

6. Acceptable Use

You agree not to:

• Use the Services in violation of any applicable law or regulation, or to store or transmit unlawful content;
• Upload, transmit, or distribute any virus, malware, or malicious code;
• Attempt to bypass, disable, probe, or interfere with any security feature or access control of the Services;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services, except to the extent this restriction is prohibited by law;
• Use bots, scrapers, or other automated means to access, harvest, or collect data from the Services without our permission;
• Use the Services' communication features to send spam, unsolicited bulk messages, or any communications that violate anti-spam laws (including the CAN-SPAM Act) or that are unrelated to your legitimate business operations;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the integrity or performance of the Services or the servers or networks that host them;
• Collect or harvest personal information about other users, or about any individual, without proper authorization and consent.

We may suspend or terminate your access for violation of this section.

7. Your Content and Data

Your content. You may input, upload, or store content and data through the Services, including customer records, job details, notes, and communications ("Your Content"). You retain all rights you hold in Your Content.

License to operate the Services. You grant CleanPro a limited, non-exclusive license to host, store, process, transmit, and display Your Content solely as necessary to provide, maintain, and improve the Services and as directed by you (for example, sending communications on your behalf).

Your responsibility. You are solely responsible for Your Content, including its accuracy, legality, and your right to collect and store it. You represent that you have all necessary rights, permissions, and consents to input Your Content into the Services and to have us process it, including any personal information relating to your own customers.

8. Data Processing (Controller/Processor Terms)

This section governs our processing of personal information that you submit to the Services relating to your own customers and their properties ("Customer Personal Data"), which may include names, contact details, addresses, and property-access information.

Roles. As between the parties, you are the controller of Customer Personal Data and CleanPro acts as your processor. You determine the purposes and means of processing; we process Customer Personal Data only to provide the Services and on your documented instructions (including as set out in these Terms and through your use of the Services).

Our commitments. With respect to Customer Personal Data, CleanPro will:

• Process it only to provide and support the Services, or as otherwise instructed by you or required by law;
• Implement and maintain reasonable technical and organizational security measures designed to protect it against unauthorized access, disclosure, alteration, or destruction, appropriate to the sensitivity of the data (including property-access information);
• Restrict access to personnel who need it to perform their duties and who are bound by confidentiality obligations;
• Not sell Customer Personal Data or use it for our own independent commercial purposes;
• Assist you, taking into account the nature of the processing, in responding to requests from individuals to exercise their rights, and in meeting your own security and breach-notification obligations, to the extent applicable;
• Notify you without undue delay after becoming aware of a security breach affecting Customer Personal Data;
• On termination, delete or return Customer Personal Data in accordance with Section 11 and our retention practices, except where retention is required by law or for de-identified records.

Subprocessors. You authorize CleanPro to engage third-party service providers (subprocessors) to process Customer Personal Data in connection with the Services — for example, cloud hosting and database infrastructure, email delivery, and payment processing. We remain responsible for our subprocessors' processing of Customer Personal Data under this section.

Your commitments. You represent that you have provided all required notices and obtained all required consents to collect the Customer Personal Data and to have CleanPro process it as described. You are responsible for the accuracy and lawfulness of the Customer Personal Data you submit.

9. Intellectual Property

The Services, including all software, design, text, graphics, and other materials we provide (excluding Your Content), are owned by CleanPro or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Services except as expressly permitted.

10. Copyright Complaints

If you believe content available through the Services infringes your copyright, please contact us at support@usecleanpro.io with: a description of the copyrighted work; identification of the allegedly infringing material and its location; your contact information; and a statement that you have a good-faith belief the use is not authorized. We will review and respond to properly submitted notices.

11. Termination and Data Handling

You may stop using the Services and cancel at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Services.

On termination, your right to use the Services ends. Where you request deletion of personal information, we will scrub personal-identifying fields while we may retain de-identified financial and transactional records for legitimate business, legal, and accounting purposes. Deletion requests may be sent to support@usecleanpro.io.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICES AT YOUR OWN RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Cap on liability. CleanPro's total aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) one hundred U.S. dollars ($100 USD), or (b) the total amount you paid CleanPro for the Services in the six (6) months immediately preceding the event giving rise to the claim.

Exclusion of certain damages. CleanPro will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Services, even if advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless CleanPro and its officers, members, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, Your Content, your violation of these Terms, or your violation of any law or the rights of any third party.

15. Dispute Resolution — Informal Negotiation Then Arbitration

Informal negotiation first. Before initiating any arbitration, you and CleanPro agree to first attempt to resolve any dispute informally by contacting the other party. You may contact us at support@usecleanpro.io. Both parties agree to negotiate in good faith for a period of at least thirty (30) days from the date of first written notice before starting an arbitration.

Binding arbitration. If the dispute is not resolved within the 30-day period, the dispute will be resolved by binding arbitration, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies. The arbitration will be conducted in the State of Wyoming.

Arbitration fees. If the arbitration fees are determined to be excessive in relation to the size of your claim, CleanPro will pay the portion of the arbitration fees deemed excessive.

Class-action waiver. You and CleanPro agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

Court fallback. To the extent any dispute proceeds in court rather than arbitration, it will be brought exclusively in the state or federal courts located in the State of Wyoming, and both parties consent to the jurisdiction of those courts.

16. Time Limit to Bring a Claim

Any claim or cause of action arising out of or relating to the Services or these Terms must be filed within one (1) year after the claim or cause of action arose, or it is permanently barred.

17. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles, and by applicable U.S. federal law.

18. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice through the Services or by email. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised Terms.

19. Contact

Questions about these Terms may be sent to CleanPro, support@usecleanpro.io.